Within normal hours Emergency Treatment
If your pet has a problem during our normal surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear to us that the matter is not routine and we will do our best to attend to you as soon as possible.
We know your pet can become ill or suffer accidents at any time. To make sure you have access to high quality care at night, weekends and bank holidays we have a choice of designated emergency services that can be contacted by calling our usual number and selecting the relevant option to be redirected.
These designated out of hours services take over from us when we close in the evenings and at the weekends from Saturday lunchtime onwards. If you call us first, we will either be there to answer your call, or will have an answer machine message with options to connect directly with your service of choice.
Both Veterinary and Human Medical fields are increasingly using dedicated emergency services. This brings many advantages to our clients:
Emergency centres have staff (vets and nurses) on site around the clock. This means that you will be seen as soon as you arrive by staff who are well rested and ready for work no matter what the time.
Because the staff are awake you can call at whatever time you need to without embarrassment. Emergency centres stay staffed and well lit throughout the night, making them safe and easily accessible.
Out of Hours Emergency Treatment
On calling Vets Now, you’ll speak with one of their dedicated call handlers who’ll provide you with all of the information you require should you wish for your pet to see the veterinary team based in your local clinic. They’ll then inform the clinic of your arrival and promptly send you a text message with confirmation and directions for your visit. Please don't hesitate to call them if you are at all concerned.
In the unfortunate event that your pet needs to be seen at Vets Now they will carry out emergency treatment. On the next working day we will be sent all of the details of any treatment your pet required and if possible your pet will be transferred back to us for ongoing care. It is best if you are able to transfer your pet so that you have a chance to speak to both the emergency vet and us directly about ongoing treatment or further tests that may be required. Pets will only be discharged if they are deemed safe to travel